Service Redo & Retail Policy: I strive to offer all of my guest the highest level of guest satisfaction. If you are having challenges with your cut or color, let me know within 7 days of your visit and I will be happy to correct the issue with no additional charge. (EX: The color is too warm, bright, or cool. Wanting a completely different look opposite from what was discussed during the consultation doesn’t count) I do not give refunds on services or retail items.
Cancellation policy: In order to continue to provide the best possible scheduling options to my guest, I do require 24 hours notice should you need to cancel or reschedule your visit with me. Should you cancel your appointment with less than 24 hrs, a $25 per service cancel fee will apply additionally to the new appt. Unless it is an dire emergency. (EX: You were scheduled for a full highlight and haircut the price will be $50) The same $25 per service fee will apply to all no call/ no show appointments.
Thank you so much for taking taking the time to read my policies. This will help guarantee your best possible experience for you today and all future visits. Please let me know if you have any questions.